Shipping policy

Shipping Policy

Last Updated: September 18, 2026

At Adipro, we are committed to providing a smooth, reliable, and timely shopping experience. This Shipping Policy explains how orders placed through getadipro.com are processed, shipped, and delivered.

1. Shipping Coverage

Adipro currently ships products to serviceable addresses across India.

Shipping availability may vary depending on the delivery PIN code and the serviceability of our logistics partners.

If a particular location is not serviceable, the customer will be notified during checkout or contacted by our support team where applicable.

2. Order Processing & Pickup

Orders are generally processed and handed over to our shipping partner for pickup on the same business day, provided the order is placed and payment is successfully confirmed within our operational hours.

Orders placed after the applicable daily processing cutoff, on Sundays, or on public holidays may be processed on the next business day.

Once the order has been picked up by the shipping partner, tracking information may be provided to the customer.

3. Estimated Delivery Time

Orders are generally delivered within 2–5 business days after pickup.

Delivery timelines may vary depending on:

Delivery location and PIN code
Courier service availability
Weather conditions
Public holidays
Transportation or logistics disruptions
Unforeseen circumstances affecting the delivery network

The 2–5 business day period is an estimated delivery timeframe and not a guaranteed delivery date.

Remote and difficult-to-service locations may require additional delivery time.

4. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before the order is placed.

If free shipping is offered on a product or order, the applicable terms will be clearly communicated during the shopping and checkout process.

Customers will not be charged undisclosed shipping or handling fees after an order has been successfully placed.

5. Cash on Delivery (COD)

Cash on Delivery (COD) is available on eligible orders and serviceable PIN codes.

COD availability may vary depending on:

Delivery PIN code
Product
Order value
Courier service availability
Other applicable logistics conditions

If COD is available for an order, the option will be displayed during checkout.

Any applicable COD charges, if applicable, will be clearly displayed before the order is confirmed.

6. Order Tracking

Once an order has been shipped, available tracking information may be shared through email, SMS, WhatsApp, or other applicable communication channels.

Customers can use the tracking information provided to monitor the shipment status through the relevant logistics partner.

Tracking information may take some time to become active after the shipment has been picked up.

7. Delivery Delays

Adipro makes reasonable efforts to deliver orders within the estimated delivery timeframe. However, occasional delays may occur due to circumstances beyond our reasonable control.

These may include:

Severe weather
Natural disasters
Transportation disruptions
Courier operational issues
Regional restrictions
Public holidays
High shipment volumes
Incorrect or incomplete address information
Other unforeseen circumstances

In case of a significant delay, customers may contact cs@getadipro.com for assistance.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please ensure that the following information is correct:

Full name
Complete delivery address
City
State
PIN code
Mobile number

If an incorrect or incomplete address results in a failed delivery or return of the shipment, additional arrangements may be required for re-delivery.

Customers should contact cs@getadipro.com as soon as possible if an address correction is required.

Address changes may not be possible once an order has been dispatched.